No customer should have to call twice
You're on a roof, in the van, or holding a wall in place. The phone rings and you can't answer. The person calling has no idea whether you saw it or whether you'll call back, so they ring the next company on the list. That's where most jobs disappear, before anyone has spoken to you at all.
How it works
The number on your site rings straight to your mobile, exactly as before. Answer it and nothing else happens. Miss it and the caller gets a text from that same number, with your name and a time you'll be in touch. They can write back and say what they need, and that reply lands on your phone, so you know what the call is about before you ring up.
One thing the site has to get right first: the number should be tappable. How I check that, and what it costs when it is not, is covered under "Easy to contact you".
Four steps, and you do none of them.
The customer calls the number on your site.
The call rings through to your mobile.
If you don't answer, a text goes out within a minute.
The customer’s reply arrives on your phone.
What the message looks like
You decide the wording. It should sound like you, not like a system. Two versions, one for working hours and one for evenings and weekends.
Hi, you just called AlbIT. I'm on a job and can't answer right now. Write here and tell me what it's about and I'll call you back this afternoon. Albin
Hi, you just called AlbIT. We're closed for the day and open again at seven. Write here and tell me what it's about and I'll get back to you in the morning. Albin
No advertising, no offers. A text that answers the only question the caller has: did they see that I rang?
You find out what the phone is worth
Every call is logged. The monthly report shows how many people called, how many you answered, how many got a text and how many wrote back. Most companies have no idea how many customers they lose on the phone, for the simple reason that an unanswered call leaves no trace.
Questions and answers
Do I have to change my phone number?
No. You keep your mobile and answer as usual. The number on the site passes the call through to you, and the caller notices no difference.
What if I do answer?
Nothing happens. A text only goes out when a call is left unanswered.
Can the caller reply?
Yes. Their reply is forwarded to your mobile along with the number they called from, so you can ring back straight away.
Are texts sent to withheld numbers?
No. If the caller’s number is hidden, no text goes out.
Do I get several texts if the same person calls repeatedly?
No. The same number gets one text every four hours, however many times it rings.
What does it cost?
It's included in the Start package at 2 799 SEK per month excluding VAT, with up to 100 call minutes and 100 texts a month. Anything above that is billed at cost, and I tell you before that happens, never after.
How long does setup take?
I activate it within three working days of receiving your mobile number and opening hours.
What happens if I cancel?
The number can be transferred to you or to an operator of your choice. There's an administrative fee of 495 kronor excluding VAT for the transfer. Tell me within thirty days of the final day of the agreement, otherwise the number goes back to the operator. You'll never be left without the number your customers have already saved.
Some clients I have built for
Want to see it in action?
Call the number on this page and hang up before I answer. The text arrives on your phone within a minute.