Included in the Startpaket
No customer should have to call twice
You are on a roof, in the van, or holding a wall in place. The phone rings and you cannot answer. The person calling has no idea whether you saw it or whether you will call back, so they ring the next company on the list. That is where most jobs disappear, before anyone has spoken to you at all.
How it works
The number on your site rings straight to your mobile, exactly as before. Answer and nothing else happens. Miss the call and the caller gets a text from the same number, with your name and word of when you will be in touch. They can reply and say what it is about. That reply lands on your phone, so you know what the call concerns before you ring back.
Four steps, and you do none of them.
The customer calls the number on your site.
The call rings through to your mobile.
If you do not answer, a text goes out within a minute.
The customer’s reply arrives on your phone.
What the message looks like
You decide the wording. It should sound like you, not like a system. Two versions, one for working hours and one for evenings and weekends.
Hi, you just called AlbIT. I am on a job and cannot answer right now. Write here and tell me what it is about and I will call you back this afternoon. Albin
Hi, you just called AlbIT. We are closed for the day and open again at seven. Write here and tell me what it is about and I will get back to you in the morning. Albin
No advertising, no offers. A text that answers the only question the caller actually has: did they see that I rang.
You find out what the phone is worth
Every call is logged. The monthly report shows how many people called, how many you answered, how many got a text and how many wrote back. Most companies have no idea how many customers they lose on the phone, for the simple reason that an unanswered call leaves no trace. Now it does.
Questions and answers
Do I have to change my phone number?
No. You keep your mobile and answer as usual. The number on the site passes the call through to you. The caller notices nothing.
What if I do answer?
Nothing happens. A text is only sent when the call goes unanswered.
Can the caller reply?
Yes. The reply is forwarded to your mobile along with the number they called from, so you can ring back straight away.
Are texts sent to withheld numbers?
No. If the caller’s number is hidden, no text goes out.
Do I get several texts if the same person calls repeatedly?
No. The same number receives one text every four hours, however many times it rings.
What does it cost?
It is included in the Startpaket at 2 799 kr per month excluding VAT, up to 100 call minutes and 100 texts a month. Anything above that is billed at cost. We tell you before that happens, never after.
How long does setup take?
We activate it within three working days of receiving your mobile number and opening hours.
What happens if I cancel?
The number can be transferred to you or to an operator of your choice. There is an administrative fee of 495 kronor excluding VAT for the transfer. Tell us within thirty days of the final day of the agreement, otherwise the number returns to the operator. You will never be left without the number your customers have already saved.
Want to see it work
Call the number on this page and hang up before we answer. The text arrives on your phone within a minute.