No customer should have to call twice

You're on a roof, in the van, or holding a wall in place. The phone rings and you can't answer. The person calling has no idea whether you saw it or whether you'll call back, so they ring the next company on the list. That's where most jobs disappear, before anyone has spoken to you at all.

How it works

The number on your site rings straight to your mobile, exactly as before. Answer it and nothing else happens. Miss it and the caller gets a text from that same number, with your name and a time you'll be in touch. They can write back and say what they need, and that reply lands on your phone, so you know what the call is about before you ring up.

Four steps, and you do none of them.

The customer calls

The customer calls the number on your site.
Your phone rings

The call rings through to your mobile. Answer it and nothing else happens.
The text goes out

If you don't answer, a text goes out within a minute, from the same number and with your name.
The reply lands with you

The customer’s reply arrives on your phone, so you know what it’s about before you ring back.

One thing the site has to get right first: the number should be tappable. How we check that, and what it costs when it is not, is covered under "Easy to contact you".

What the message looks like

You decide the wording. It should sound like you, not like a system. Two versions, one for working hours and one for evenings and weekends.

During working hours

AlbIT

Hi, you just called AlbIT. We can't answer right now. Write here and tell us what it's about and we'll call you back this afternoon. Albin, AlbIT

Evenings and weekends

AlbIT

Hi, you just called AlbIT. We're closed for the day and open again at seven. Write here and tell us what it's about and we'll get back to you in the morning. Albin, AlbIT

No advertising, no offers. A text that answers the only question the caller has: did they see that I rang?

You find out what the phone is worth

Every call is logged. The monthly report shows how many people called, how many you answered, how many got a text and how many wrote back. Most companies have no idea how many customers they lose on the phone, for the simple reason that an unanswered call leaves no trace.

Questions and answers

Do I have to change my phone number?

No. You keep your mobile and answer as usual. The number on the site passes the call through to you, and the caller notices no difference.

What if I do answer?

Nothing happens. A text only goes out when a call is left unanswered.

Can the caller reply?

Yes. Their reply is forwarded to your mobile along with the number they called from, so you can ring back straight away.

Are texts sent to withheld numbers?

No. If the caller’s number is hidden, no text goes out.

Do I get several texts if the same person calls repeatedly?

No. The same number gets one text every four hours, however many times it rings.

What does it cost?

It's included in the Start package at 2 799 SEK per month excluding VAT, with up to 100 call minutes and 100 texts a month. Anything above that is billed at cost, and we tell you before that happens, never after.

How long does setup take?

We activate it within three working days of receiving your mobile number and opening hours.

What happens if I cancel?

The number can be transferred to you or to an operator of your choice, if the operator allows it. There's an administrative fee of 495 kronor excluding VAT for the transfer. Tell us within thirty days of the final day of the agreement. If the number can't be transferred, or we don't hear from you in time, it goes back to the operator. Your own mobile number is never affected.

A selection of our clients